Returns & Exchanges

At Five Oaks Farm, we stand behind the quality of our goods and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for most items in their original, unused condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our farm warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.